Refund policy

Returns & Refunds Policy

Last Updated: [Insert Date]

At SteGill, we stand by the quality and integrity of our products.
If you are not fully satisfied with your purchase, we’ll do what we can to make it right — within reason and fairness.

1. Returns

We accept returns within [30 days] of delivery for items that are unused, unwashed, and in their original condition with tags attached.

To start a return, please contact us at [insert email address] with your order number and details.
Once approved, we’ll provide instructions for sending the item back.

Please note:

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
Returns sent without prior authorization may not be accepted.

2. Exchanges

If you need a different size or color, please contact us at [insert email address].
Exchanges are subject to product availability. If the requested item is unavailable, we’ll offer a refund instead.

3. Refunds

Once your return is received and inspected, we’ll notify you of approval or rejection.
Approved refunds will be issued to your original payment method within [5–10 business days], depending on your bank or payment provider.

We reserve the right to deny refunds for items showing signs of wear, washing, or damage not caused by us.

4. Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons, such as:

Undergarments
Socks
Final sale items

These are clearly marked at the time of purchase.

5. Damaged or Incorrect Orders

If your item arrives damaged or you receive the wrong product, please contact us within [7 days] of delivery.
We’ll arrange a replacement or refund as quickly as possible.